AI Chat vs Traditional Live Chat

Classic live chat needs humans online. AI Chat for E-commerce covers routine questions 24/7, while humans join only when needed.

Differences

| | AI Chat | Live Chat | |---|---|---| | Speed | seconds | depends on queue | | Catalog | reads Magento/Woo products | agent searches manually | | Cost | implementation + API | ongoing staffing | | Handoff | yes, with context | already human |

Best practice is hybrid: AI first, live takeover for complex cases. This is not boxed SaaS — it is a Meta Solutions service.